PFL Mortgages

Promoting that we are an Armed Forces friendly organisation, to our staff, customers and wider public. Offering a remote-working solution which would benefit the mobile Armed Forces Community. Especially partners. Making it as easy as possible to communicate by providing many options. These include tele- phone calls, video calls, E-mail, WhatsApp, and Messenger. We will ensure that all our communications are clear and simple, avoiding industry jargon. We will take our time, step by step through the whole process from start to finish. Appointing an Armed Forces Co-ordinator to act as a focal point our Armed Forces services and activities. Ensuring the Armed Forces Community has fair access to our services by working appointments around their busy schedules, including evenings and weekends where necessary. Removing the barrier of our usual broker fee to provide a completely free service for military families. Employing advisers with experience of working with personnel and military families, and with specialist knowledge of the Forces Help to Buy scheme. Supporting Armed Forces charities with fundraising, including donating a portion of our profits for every mortgage completed for service personnel.