Housing Officer (Rents Escalation Team)
South East Locality Office

Salary: £34,452 - £40,501
Hours: 36 per week, 52 weeks

We have an exciting opportunity for highly motivated and experienced individuals to join the Rent Escalations Team.

The Rent Escalations Team will be working within the Localities and will be responsible for rent arrears cases lodged in court, ensuring tenants receive the advice and support they need to repay their arrears and maintain regular rent and service charge payments. The team will also be responsible for the management of Universal Credit including housing cost issues, missing payments, contacting tenants to discuss new claims, DHP entitlement and ensuring complex UC queries are escalated to DWP management. Additionally, we will be responsible for processing and decision making of applications for the Tenant Hardship Fund and ensuring payment of awards to the rent account.

We are looking for candidates who can use their initiative, be innovative in their approach and have a desire to assist and support council tenants to sustain their tenancies and manage their rent account. The successful candidates will have knowledge and an understanding of Housing legislation and have strong communication skills with experience of engagement with tenants.

If you are someone who enjoys new opportunities and have skills demonstrating our behaviours - respect, integrity and flexibility as well as experience of being able to deal with changing demands, we would love to hear from you.

City of Edinburgh Council

Continue Your Service in a Career That Makes a Difference

A career with the City of Edinburgh Council offers the opportunity to continue making a positive impact on people's lives. Supporting more than half a million residents across Scotland's capital, the Council delivers hundreds of essential services and employs over 19,000 colleagues working across communities, schools, care services, infrastructure, digital, and business support.

For service leavers, veterans, reservists, and military families, the transition into civilian employment can be both exciting and challenging. The City of Edinburgh Council recognises the experience, values, and skills developed through military service and welcomes applications from members of the Armed Forces community.

Whether your background is in leadership, logistics, engineering, communications, administration, project management, operations, or people management, there are opportunities to build a rewarding civilian career while continuing to serve others.

 

Why Veterans and Service Leavers Choose the City of Edinburgh Council

Your Experience Matters

Military careers develop skills that are highly valued across local government. Leadership, teamwork, adaptability, problem solving, resilience, and a commitment to public service are qualities that help colleagues succeed throughout the Council.

Many roles do not require previous local government experience. What matters is your ability to learn, collaborate, and bring your unique experiences to support the communities of Edinburgh.

 

A Purpose-Driven Career

If you're looking for a role with meaning, the City of Edinburgh Council provides opportunities to continue making a difference. Whether supporting vulnerable residents, helping young people succeed, improving digital services, or maintaining essential infrastructure, your work will have a direct impact on the city and the people who live there.

 

Support Through Transition

The Council understands that changing careers can feel daunting. Colleagues are supported through training, learning and development opportunities, and access to mentoring and professional development programmes designed to help people grow and progress.

Flexible and hybrid working options are available in many roles, helping individuals and families achieve a healthy work life balance.