Advice Line Advisor (Household Support & Advice Team)

Advice Line Adviser - Household Support & Advice Team
Customer Hub

Salary: £30,188 - £34,452
Hours: 36 per week, 52 weeks per year

An exciting opportunity has arisen for an Advice Line Advisors to join the Household Support and Advice service.

Contributing to the council's prevention and early intervention approaches to addressing poverty and homelessness, you will be part of a wider service area seeking to develop, deliver, and improve integrated services to individuals and households. Being part of a front-door, access Team, you will often be the first point of contact a citizen has with Household Support and Advice provision. You will be responsible for providing initial advice and guidance on benefits, debt and welfare rights, and assessing if more specialist intervention is required.

You will be a multi-tasker, have good organisational skills, and someone who can communicate with a broad range of individuals and groups, verbally and in writing.

Some knowledge of the UK and Scottish benefit systems, debt and welfare rights advice, homelessness and housing would be an advantage. A passion for helping people, an attitude of care and compassion and wanting the best for those who are vulnerable, along with good verbal and written communication, is essential. On job training will be provided. We value continuous professional development so a commitment to your on-going learning and development is expected.

If you are looking for a new challenge and want to be part of unique and innovative approaches to delivering integrated Income Maximisation, Money Advice and Housing Support provision to address poverty and homelessness, this could be the role for you.

The preferred candidate will be required to undertake a Disclosure Scotland application.

City of Edinburgh Council

Continue Your Service in a Career That Makes a Difference

A career with the City of Edinburgh Council offers the opportunity to continue making a positive impact on people's lives. Supporting more than half a million residents across Scotland's capital, the Council delivers hundreds of essential services and employs over 19,000 colleagues working across communities, schools, care services, infrastructure, digital, and business support.

For service leavers, veterans, reservists, and military families, the transition into civilian employment can be both exciting and challenging. The City of Edinburgh Council recognises the experience, values, and skills developed through military service and welcomes applications from members of the Armed Forces community.

Whether your background is in leadership, logistics, engineering, communications, administration, project management, operations, or people management, there are opportunities to build a rewarding civilian career while continuing to serve others.

Why Veterans and Service Leavers Choose the City of Edinburgh Council

Your Experience Matters

Military careers develop skills that are highly valued across local government. Leadership, teamwork, adaptability, problem solving, resilience, and a commitment to public service are qualities that help colleagues succeed throughout the Council.

Many roles do not require previous local government experience. What matters is your ability to learn, collaborate, and bring your unique experiences to support the communities of Edinburgh.

A Purpose-Driven Career

If you're looking for a role with meaning, the City of Edinburgh Council provides opportunities to continue making a difference. Whether supporting vulnerable residents, helping young people succeed, improving digital services, or maintaining essential infrastructure, your work will have a direct impact on the city and the people who live there.

Support Through Transition

The Council understands that changing careers can feel daunting. Colleagues are supported through training, learning and development opportunities, and access to mentoring and professional development programmes designed to help people grow and progress.

Flexible and hybrid working options are available in many roles, helping individuals and families achieve a healthy work life balance.