Redeployment Only - Communications and Digital Content Assistant

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Please note that this job is open only to current Cardiff University staff who are eligible for Redeployment.

Internal Redeployment Only - Communications and Digital Content Assistant

An exciting opportunity has arisen to join the Digital Communications team to create, govern and advise on digital content across a range digital channels, with a particular focus on updating and creating web and intranet content about IT services.

You will play a key role in overarching Digital Communications team activities, ensuring that day-to-day changes to digital content across all areas of the University is well-written, accurate, follows best practice, and is suitable for intended audiences.

Away from broader team responsibilities, you will directly support IT communications activities. Reporting to the Senior IT Communications Officer, you will create and update IT content across a wide range of digital platforms, including the University public website, intranets, emails, and digital screens, helping the IT function communicate important messages to University stakeholders. You'll also play a hand in planning, organising, and communicating key events for staff across the IT department.

To be successful in this role you will need to be an excellent communicator with strong digital skills, particularly with the use of content management systems and email campaign builders. Interpreting complex and technical information, and communicating this to a wide range of audiences, will be fundamental to the successful delivery of your work.

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. Discussions around these arrangements can take place after the successful candidate has been appointed. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.

As the biggest university in Wales - and a major employer, with more than 7,000 staff - we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.

This role is full-time, fixed term for 9 months until 15 January 2027.

Salary: £28,031 - £31,236 per annum (Grade 4)

Closing date: Friday, 20 February 2026

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Key Duties

• Work in an editorial function to review and approve content produced by digital content editors across the University, acting as an authority in content production and encouraging the adoption of our digital guidelines including writing for the web, tone of voice and brand guidelines
• Create, add and update content on the University website and intranets, with close attention to detail and with a particular focus on IT services
• Produce regular email campaigns for IT communications
• Provide detailed advice and guidance on communications and digital content processes and procedures to internal and external customers, using judgement and creativity to suggest the most effective approach
• Establish working relationships with key contacts and collaborate with a wide variety of stakeholders to successfully deliver digital communications
• Gather and analyse digital analytics to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate
• Assist with the planning, organisation and delivery of events when required

• Support the work of the Digital Communications team, helping to review, amend and approve digital content covering a variety of topics and audiences across the breadth of University websites and intranets
• Directly support the work of the Senior IT Communications Officer, creating, maintaining and updating content in the University's content management system, email system, and digital screens, editing and revising content where necessary

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Health and Safety and Equality and Diversity
• Perform other duties occasionally which are not included above, but which will be consistent with the role

1. NVQ 3/A-Levels or equivalent

1. Substantial experience of working in an administrative web editing and / or content creation role
2. Specialist knowledge of digital communications best practice
3. Ability to set up standard office systems and procedures and make improvements as appropriate

1. Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding
2. Proven ability to advise and influence key stakeholders
3. Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality service is delivered.

1. Evidence of ability to solve problems using initiative and creativity; identify and propose practical solutions and to resolve problems where there are a range of potential options available
2. Evidence of ability to analyse processes and procedures, and advise on improvements
3. Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work

1. Degree or an equivalent qualification or equivalent work-related experience
2. Experience of working in a Higher Education environment
3. Fluency in Welsh, written and oral

Cardiff University is a public research university located in Cardiff, Wales providing undergraduate and postgraduate degree programmes across a broad subject range.