Student Experience Co-ordinator (Maternity Cover)

Bangor University's Student Experience Department is seeking a suitably qualified and highly motivated individual to support the delivery of a high-quality student experience across the University.

This is a full-time (36.25 hours per week), fixed term position for 9 months to cover maternity leave. Hours will be primarily 9:00am-5:00pm, with occasional evening and weekend work as required.

Duties will include supporting the scheduling and distribution of student communications, by preparing draft content and collating information from colleagues, and assisting in maintaining student-facing webpages, ensuring updates are requested and published promptly.

Candidates should be educated to 2 AS Levels or 1 A Level or NVQ level 3 in a relevant subject area.

The successful candidate will be expected to commence from 01/03/2026.

The ability to communicate in Welsh essential in this post.

This role will be located on campus at Bangor. Through our Dynamic Working framework , there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

Applications will also be considered to carry out this role on a part-time or job share basis.

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk . However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

For informal enquiries, please contact: Ash James, Student Experience Manager
a.james@bangor.ac.uk

Committed To Equal Opportunities.

Overview

Become part of Bangor University's Student Experience Team and play a key role in supporting, maintaining, and enhancing the student journey. This role offers the opportunity to contribute directly to creating a welcoming, inclusive, and engaging environment where every student can thrive.

Purpose of the Job

The Student Experience Coordinator will provide administrative and operational support to the Student Experience team, ensuring efficient service delivery and high-quality engagement with students, staff, and external stakeholders. The role holder will support day-to-day administration, assist with student communications, maintain accurate records, and contribute to the smooth delivery of events, surveys, and engagement initiatives.

There are two Student Experience Coordinator roles within the team and both are vital in ensuring that student experience activities are well-organised, accessible, and student-centred.

Main Duties and Responsibilities

Specific duties of the role

• Support the scheduling and distribution of student communications (e.g., bulletins, intranet updates, digital signage) by preparing draft content and collating information from colleagues.
• Assist in maintaining student-facing webpages, ensuring updates are requested and published promptly.
• Provide administrative and logistical support for student-facing events, including preparing materials, processing registrations, arranging equipment/room bookings, and supporting delivery on the day.
• Support the administration of student internships by advertising opportunities, recording applications, and assisting with induction processes.
• Contribute to the promotion and coordination of institutional student surveys (e.g., NSS, PTES), including preparing campaign materials and monitoring response data as directed.
• Compile simple reports or summaries (e.g., communications engagement statistics, survey response figures) to inform the work of the Student Experience Officers.
• Provide operational support for University-wide student experience initiatives, contributing to effective delivery across departments.
• Any other duties appropriate to the grade, as required by line management.

Common duties across all grade 5 roles (within the directorate)

Administration and Service Delivery

• Provide high-quality administrative support for the management of the day-to-day administrative tasks relevant to the role.
• Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
• Provide front-line support to students, staff, and external stakeholders handling inquiries and directing them to the appropriate services where necessary, ensuring a high standard of customer service.
• Assist in producing clear, accessible written communication materials, including emails, and staff or student resources.

Data Management

• Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies and procedures.
• Compile, monitor, and report on data as directed, to support evidence-based decision-making and compliance requirements.
• Assist in monitoring data accuracy and resolving inconsistencies or errors.
• Ensure personal accountability in the management and safeguarding of student information and other confidential materials.

Problem Solving

• Address routine problems or issues promptly, ensuring a professional and student-focussed approach.
• To provide advice and guidance to students/staff in relation to established policy procedure (these queries may have been escalated from G4 assistants).
• Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow-up and/or resolution.

Collaboration and Teamwork

• Work closely with colleagues across teams and departments to support joined-up service delivery, providing support to peers during busy periods or absences.
• Build and maintain effective working relationships with internal and external stakeholders (e.g., academic staff, external agencies).
• Support the implementation of new systems, processes, or initiatives to improve student and staff experiences.
• Contribute to the success of university-wide events by providing support at activities including open days and graduation ceremonies, where participation is arranged in advance with the line manager.

Other Duties and Responsibilities

Communication and Liaison

• Communicate clearly and effectively with students, staff, and external stakeholders, addressing queries and responding efficiently to routine requests.
• Liaise with other university departments and external bodies to facilitate seamless operations and ensure alignment with institutional practices.

Compliance and Professional Development

• Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.
• The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings, or workshops to develop skills and enhance knowledge.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University's Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and relevant institutional policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications / Training

Essential

• 2 AS Levels or 1 A Level or NVQ level 3 in a relevant subject area.

Desirable:

• ECDL Qualification.
• NVQ level 4 in a relevant subject area.
• Training or qualifications in customer service, communications or event support.

Experience / Knowledge

Essential

• Experience of providing administrative support in a busy office or service environment.
• An understanding of the student journey and the importance of student experience in Higher Education (or equivalent experience in a customer-focused role).
• Experience of using Microsoft Office applications (Word, Excel, Outlook, Teams).
• Experience of handling enquiries and providing a high standard of customer service.

Desirable

• Experience of supporting events, communications, or engagement activities.
• Experience of updating webpages or using digital tools for communications.
• Experience of working in an environment handling confidential or sensitive information.
• Experience or interest in graphic design (e.g. creating simple marketing materials, social media graphics, or presentations).

Skills/Abilities

Essential

• Strong organisational skills with the ability to prioritise tasks and manage competing deadlines.
• Good written and verbal communication skills, with attention to detail.
• Ability to work effectively as part of a team and build positive working relationships.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Ability to resolve routine problems and escalate issues appropriately.
• A flexible and proactive approach, with willingness to adapt to new systems, processes, or priorities.

Desirable

• Confidence in using data to produce simple reports or summaries.
• Ability to contribute to promotional or communications materials.

Other

Essential

• The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture.

We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas . If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.

Bangor University is located in North Wales, UK and offers undergraduate and postgraduate degree programs focused on academic excellence and research innovation.