- S26-038 Pay Services Assistant (LC4-5)

- S26-038 Pay Services Assistant (LC4-5)

Role Type

Police Staff

Division

Human Resources

Department

Pay Services Team

Location

Hutton Headquarters

Rank

Not applicable

Grade

LC 4, LC 5

Salary

£24,747 - £29,859

Part/Full Time

Full Time

Hours per Week

37 hours

Type of Contract

Temporary

Document Attachment Instance 1

Document Attachment Instance 1

Document Attachment Instance 1

All permanent Lancashire Constabulary police staff members applying for a temporary role require their line manager to complete the Permanent to Temporary support form. to download the form. The completed form should be sent to the HR Services mailbox once your application is submitted. Please note if your application is not supported by your line manager you are ineligible to apply for the role.

Job Advert

Lancashire Constabulary is looking for a Pay Services Assistant to join our team. This role is temporary for 6 months from appointment, this will be subject to review.

Do you enjoy working with numbers and have a knack for calculations? If so, our Pay Services Assistant role could be the perfect fit for you!

As a Pay Services Assistant, you'll not only handle payroll tasks but also provide HR advice on pay-related matters. Don't worry if you're new to this-our supportive and knowledgeable Pay Team will provide full on-the-job training and development.

Lancashire Constabulary employs around 6,000 Police Officers and Police Staff. The HR Pay Services Team plays a vital role in ensuring the smooth operation of the force by making sure our dedicated employees are paid accurately and on time.

In this role, you'll deliver a high-quality HR and payroll service throughout an employee's career journey-from onboarding new starters, processing changes such as promotions, maternity/adoption leave, and adjustments to working hours, right through to retirement.

We're looking for someone with excellent customer service and communication skills, as the role involves managing a high volume of emails and phone calls. You'll need to be comfortable working to tight monthly deadlines, both independently and as part of a large team. Strong attention to detail and the ability to organise and prioritise your workload are essential.

The starting salary is typically at the bottom of the pay scale, but exceptional candidates with relevant experience or knowledge may be considered for a higher starting point within the advertised salary range.

Previous experience in payroll and pensions is desirable but not essential.

This is a full-time position (37 hours per week, Monday to Friday, excluding Bank Holidays). Once fully competent in the role, you'll also have the opportunity to work one day a week remotely as part of our agile working offer.

Please note: If shortlisted, you will be required to complete a series of assessments before being invited to interview.

Key Responsibilities:

This is not a comprehensive list of all the tasks which may be required of the post holder. It is illustrative of the general nature and level of responsibility of the work to be undertaken.

• Responsible for the administration of absences including sickness, maternity, paternity, adoption leave etc. accurately calculating and maintaining contractual and statutory pay entitlements demonstrating a high level of attention to detail.

• Responsible for the administration of starters, leavers and employee changes, ensuring they are recorded and update accurately on Oracle in a timely manner, complying with force policy, Police Regulations, Police Staff Conditions of Service and statutory entitlements.

• To provide accurate pay data to pensions for leavers, estimates and repayments of pensions.

• Deal with and calculate complex under and overpayments, raise invoices where appropriate and complete cancellations in compliance with HMRC regulations.

• Administrate third party payments ensuring records are kept up to date i.e. Childcare Vouchers, Cycle to Work, AVC Wise etc.

• Ensure compliance with monthly payroll deadlines and validate the monthly pay using checking controls and exemption reports.

• Deal with internal and external enquiries by telephone, correspondence or personal contact and to liaise with divisions and departments, staff associations and external organisations as required.

Please see the attached job specification for further details.

Skills and Experience:

• Experience of working in an administrative/clerical role within a busy office environment
• Experience of producing accurate written information and demonstrate a high level of attention to detail
• Experience of maintaining strict confidentiality, using tact and diplomacy where applicable
• Experience of updating and maintaining manual and computerised records accurately
• Experience of working with minimal supervision, organising and prioritising own workload
• Experience of communicating clearly with internal and external contacts in a courteous and diplomatic manner
• Experience of using Microsoft Software Applications, including Word, Excel & Outlook

Vetting and Medical:

Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.

Benefits:

• 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
• Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
• Sick pay provisions
• Generous maternity / paternity and adoption leave entitlements
• Option to become a member of the onsite unions
• Discounts from various retailers via the Blue Light Scheme
• Access to on-site-gyms - HQ
• Cycle to work scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
• Hybrid / Agile working (role dependant)

Closing date: Friday 13th February 2026 at 10 am

Please note if you are put on a reserve list or offered the role on a temporary basis, you will need to get support from your line manager.

Artificial Intelligence (AI) Assistance Disclaimer

Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.

By utilising this functionality, you acknowledge and agree to the following:

• AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
• You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
• The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
• The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.

Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.

PLEASE NOTE, AGENCY EMPLOYEES VOLUNTEERS AND SPECIALS ARE UNABLE TO APPLY FOR INTERNAL VACANCIES.

Before you complete the online application, we would advise you to read the attached Information and Guidance documents.

Lancashire Police serves and protects the communities of Lancashire against crime and anti-social behaviour, keeping the county's streets safe and feeling secure.