Client Affairs Support Officer

Job Description

Do you want to make a positive difference to vulnerable people's lives? Are you empathetic to the needs of vulnerable people? Are you good at communicating with a wide range of different people? If so this could be the role for you!

As a Client Affairs Case Worker (CASO) you will be part of a team that supports vulnerable adults who receive care and support through ESCC's, Adult Social Care service and who lack mental capacity to manage their finances and property themselves, by taking on the responsibility by way of Department for Work and Pensions Appointeeship or Court of Protection Deputyship. The role of the CASO is to support the team to manage clients' financial affairs. You will deal with queries via post, email and telephone calls. You will support the team to review clients' finances, including benefits and income applications, payment of bills and expenses. You will work with your team members and professionals from other Adult Social Care teams and external organisations, to make sure clients are receiving the best service.

We are looking for candidates who:

- Have excellent communication skills
- Are organised, self-motivated and proactive
- Have a good level of numeracy
- Are a Team player

To apply for this role, please follow the 'Apply Now' button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

Please download the Job Description and Person Specification for more information.

For guidance on how to write an application see our how to apply page and our statement on the use of AI.

Interviews will take place in person at St. Mary's House, 52 St. Leonards Rd, Eastbourne, BN21 3UU. If you are unable to attend in person and would prefer to interview remotely on Microsoft Teams, let us know and we will arrange this with you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

We think East Sussex County Council (ESCC) is a great place to work. One of the most important things about working here is the knowledge that you are working to help others and the real sense of achievement and purpose that brings.

If successful you will be eligible for a wide range of staff benefits, including schemes and discounts for travelling to work, discounts with high street retailers, cinemas, and local attractions. More details can be found here: Employee benefits | East Sussex County Council.

ESCC offer a wide variety of training, including national accreditation scheme, apprenticeships: Apprenticeships at East Sussex County Council | East Sussex County Council.

You will also be eligible to sign up to the East Sussex County Council Pension Fund which was awarded the 2021 Local Government Pension Scheme Fund of the year. More information about the fund and its benefits can be found here: About the Scheme | East Sussex Pension Fund

If you think this could be the job for you, please contact Karen Griffin (Practice Manager) karen.griffin@eastsussex.gov.uk who will be happy to answer any queries you have about the role.

'I've worked with the council for over 10 years, and I stay here because I find it really rewarding. I know that I'm making a difference'. Joe, Information Analyst

For a team that supports you, choose East Sussex!

About Us

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record. Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

East Sussex County Council provides various public services and support to residents and businesses in East Sussex.