Marine Application Support Analyst

Job Description
   
Are you experienced in fleet management systems, digital asset management, or marine/offshore operations? Do you have a technical mindset, strong problem-solving skills, and a customer-focused approach? We are looking for a Marine Applications Support Specialist to join our team and drive the ongoing development, support, and enhancement of our Aurora software suite.

This role blends product support, development lifecycle involvement, and client interaction, giving you the opportunity to influence software development while ensuring end-users get a seamless, high-quality experience.

Key Responsibilities

 Populate, maintain, and enhance the Aurora software suite and associated systems
 Provide training and guidance to staff and customers, maintaining up-to-date training materials
 Support development projects, acting as Product Owner when required, including backlog management, process mapping, requirements gathering, and storyboarding
 Conduct manual function and regression testing, creating test plans to ensure robust systems
 Maintain product documentation, release notes, and knowledge bases
 Analyse, manipulate, and report on operational and asset data, including creating Power BI reports
 Maintain awareness of relevant statutory and regulatory requirements
 Support ongoing improvements, R&D, and process optimisation initiatives
 

You will have:
HND or Degree level or equivalent naval experience
Demonstrable experience in populating, supporting and maintaining fleet management systems.
Adaptable customer support skills with an ability to discuss technical issues depending on level of understanding.
Understanding and application of Operational and Development Project Lifecycle inclusive of Agile and Waterfall methodologies.
Experience in the role of Product Owner and/or Manual Development Tester.
Demonstrable experience in marine operations or an offshore environment.
Understanding and experience regards Business Process and Mapping methodologies.
Above average competency with Office 365 and Adobe packages.
Good written and oral communication.
Customer-facing skills
Ability to work collaboratively with colleagues, stakeholders and customers.
Excellent Time Management Skills
Motivated attitude
Problem solution skills
Team player

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