Business Analyst - Retail, Consumer Goods and Hospitality

Drive business analysis efforts across retail data and analytics projects including current state assessments business use case development requirements gathering and solution design. Ensure alignment with retail operations merchandising supply chain and customer experience strategies.

Responsibilities

• Lead and drive Business Analysis across workstreams to drive and support the execution of retail and consumer goods initiatives for our customers
• Improving processes across the business by identifying and implementing logistical practices
• Engage with business stakeholders and conducting workshops for requirement elicitation
• Map business processes and user journeys developing business domain models and associated documentation - Business process modelling Process flow modelling Data flow modelling Stakeholder analysis
• Creating the business requirements document including non-functional requirements
• Creation of Process Maps (L1 L2 L3 L4) and undertaking gap analysis.
• Documentation of BRDs FSDs NFRs and RTMs
• Support internal and external delivery teams with project planning functional and non-functional requirements testing reporting implementation and post-implementation activities
• Support and facilitate the test team and business teams during business process validation
• Support end users in adopting functional changes (e.g. training documentation implementation support)
• Contribute to research design and writing of articles/whitepapers and participate as a team member in collateral development.
• Retail-Focused Strategy Development: Support the creation of data strategies tailored to retail environments focusing on improving customer insights inventory optimization and sales performance.

Data Domain Expertise & Technical Analysis

Data Quality & Governance

Champion data integrity across retail systems (e.g., POS, CRM, ERP). Identify and resolve data quality issues, ensuring consistency and reliability for reporting and analytics.

Technical Proficiency

Utilize SQL and other data tools to analyze large datasets, validate business requirements, and support the development of dashboards and reports. Collaborate with data engineering and architecture teams to ensure scalable solutions.

Retail Data Understanding

Act as a subject matter expert on retail data flows, including customer transactions, product hierarchies, and promotional data. Ensure business requirements are technically feasible and aligned with strategic goals.

Insight Accessibility

Design frameworks to measure the impact of analytics solutions on retail KPIs (e.g., conversion rates, basket size, footfall). Improve discoverability of data assets through documentation and metadata management.

Tools & Methodologies

Experience with BI tools (e.g., Power BI, Tableau), data modelling techniques, and agile delivery frameworks. Familiarity with cloud data platforms (e.g., Azure, GCP, Snowflake) and metadata management tools.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an IT and business process services company providing digital strategy, consulting, enterprise modernization, cloud and more for clients globally.