Operations Manager

Operations Manager

Department: SSE

Employment Type: Permanent

Location: Chippenham

Compensation: GBP 50,000 - GBP 60,000 / year

Description

As an Operations Manager, you will be responsible for a large team of resources. These resources could include a blend of DLO and sub-contractors.

You will provide operational management - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach.

Key Responsibilities

• Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations
• Proactively manage behaviours to influence improved ratings from customers; understanding any low performance ratings and sharing best practice with everyone
• Visit customers where low satisfaction ratings have been given or to resolve complex complaints and issues directly with them
• Ensure compliance with the client's technical standards and specifications as well as the Network Plus standards of service and quality systems
• Ensure that the health and safety competence of any sub-contractors, employed and direct labour are assessed prior to commencing work
• Assess the risk associated with our operations and ensure that the correct site-specific method statements and risk assessments are completed and in place for all types of work on the contract
• Oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client's needs
• Manage the operational resources deployed on this contract, including sub-contractors, and motivate where appropriate
• Demand safety and competence, including training requirements, pushing for improvement across all teams

Experience and Qualifications

• Health & Safety qualification an advantage
• Relevant qualifications and authorisations
• Experience of working in Utilities, specifically on electrical contracts
• Supervisor Street works qualification
• Deep Excavation knowledge and experience
• Good verbal communication skills
• Good management skills
• Financial and commercial awareness
• Proficient IT skills, including Microsoft Excel and Word
• Full UK Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

Network Plus maintains business technology infrastructure through outsourced IT support, cloud services, cyber security, telephony and software solutions improving operations for organisations across the South West.