Domestic Abuse Support Officer NCCHS

Job Description

Role: Domestic Abuse Support Officer

Contract Type: Fixed term/secondment opportunity for 1 year

Working Hours: 37 hours per week, Monday - Friday, 8:30am - 4:50pm

Worker Type: Hybrid - a mixture of office and home working is to be expected

Salary: Grade H - £40,777 - £44,075 per annum

Location: City Wide

We've got an exciting opportunity available for a talented individual to join our team as a Domestic Abuse Support Officer - perhaps this is the opportunity you've been looking for? Read on to find out more...

About the Role

We are seeking a compassionate and proactive Domestic Abuse Support Officer to help shape and deliver a person-centred, informed response to domestic abuse across our housing services. This vital role supports tenants, leaseholders, and colleagues by embedding best practices, policies, and procedures that promote safety, dignity, and empowerment.

You will work closely with housing teams, specialist partners, and community stakeholders to ensure our services meet high standards and align with statutory requirements. A key part of the role involves supporting the implementation of the Domestic Abuse Housing Alliance (DAHA) Accreditation and continuous improvement framework, helping to drive service development and cultural change.

Your responsibilities will include advising on case management, coordinating with expert external partners, delivering training, and promoting awareness of domestic abuse across diverse communities. You'll also support staff wellbeing, oversee Domestic Abuse Workplace Champions, and contribute to safeguarding and equality initiatives.

This is a unique opportunity to make a meaningful impact in the lives of survivors, influence service delivery, and foster a culture of respect, safety, and inclusion within Nottingham City Council Housing Services.

About You

The ideal candidate will have:

1. Knowledge and understanding of the legal and statutory frameworks relating to housing management.
2. A sound understanding of safeguarding adults and children, as well as trauma-informed practice.
3. A sound understanding of the practical, emotional, social and economic issues facing adults and children affected by domestic violence.
4. Experience in designing and delivering engaging training and briefings for diverse audiences.
5. Resilient and able to manage highly emotive situations.
6. Empathetic and non-judgmental, with strong interpersonal and customer service skills.

Full duties of the job description can be found here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

Closing Date: 12th November 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: 19th November

If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Nottingham City Council provides public services including education, social services, planning, waste management, housing, events and health across the city of Nottingham.