Group Onboarding Assistant (Adult Skills)

The vacancy

Are you highly organised, customer-focused, and passionate about supporting adult learners? DN Colleges Group is seeking a proactive Group Onboarding Assistant to join our Adult Skills curriculum team. This role is vital in ensuring a smooth and efficient onboarding experience for students across online, classroom, and workplace learning programmes.

You'll work closely with students, employers, curriculum teams, and central college services to provide outstanding support throughout the onboarding process. If you thrive in a fast-paced environment and enjoy working collaboratively, we'd love to hear from you.

Essential Criteria

To be successful in this role, you will need:

• A Level 2 qualification (or higher) in a relevant discipline, plus English and maths at Level 2 or equivalent
• Experience using IT tools efficiently and accurately, including Microsoft Office applications
• Strong problem-solving skills and the ability to improve processes
• Excellent attention to detail and high levels of accuracy
• Outstanding organisational and customer service skills

Key Responsibilities

• Enrol students onto online platforms, classroom sessions, and workplace courses
• Respond to student and employer queries via email, phone, and other channels
• Provide technical and administrative support to students accessing learning systems
• Maintain accurate learner records using the college's MIS
• Conduct orientation sessions and gather feedback to improve the onboarding experience
• Collaborate with internal departments to ensure seamless student support
• Ensure compliance with college policies and funding guidance
• Carry out general administrative duties within the team

Why Join Us?

• Competitive salary
• 30 Bookable annual leave days, bank holidays, and 2 weeks off at Christmas.
• Professional development opportunities.
• Access to same-day GP appointments, high street discounts, discounted hair and beauty treatments, electric car scheme.
• On-site gym & florist (site dependent).
• Access to our In-house Food Hall & Coffee Shops.

Additional Information

• Safer Recruitment: As part of the recruitment process and in line with keeping children safe in education, we will conduct social media checks on shortlisted candidates. Additionally, before commencing employment, all employees undergo safer recruitment checks, including an enhanced DBS.
• Right to Work: Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Closing date: 26th October

Interview date: 30th October

Contact: For further details about the role, please email staff.recruitment@dncolleges.ac.uk

About us

Here at Doncaster College and University Centre we understand that choosing what to do next can be a huge decision. It's not just about the course you choose to study, it is about the tutors, the experiences and the friends you meet along the way.

We have over 120 courses at full and part-time, from entry level right up to university level. As well as the vast amount of courses on offer, we ensure all our students get the right support and guidance whether it is through our careers service, our additional learning support, counselling, student finance and many other services all tailored to each individual.

Our exciting and modern campus is in a central location, packed with workspaces designed to industry standard. We work directly with employers allowing you real work experience and industry insight that you will not get from sitting behind a desk.

The benefits

All employees at DN Colleges Group enjoy a generous annual leave allowance, as well as an additional 2 weeks closure over the Christmas period. We encourage all our teams to take regular breaks, no longer than 3 weeks, to enjoy a healthy work life balance.

DN Colleges Group are committed to Health and Wellbeing of all our employees. We have an increasing number of provisions exclusive to our employees, designed to help you stay at your best or to assist and provide support when you need it.

Health and fitness suite

Generous annual leave

2 weeks off at Christmas

Electric car scheme

• Vivup - Employee Wellbeing and Benefits platform
• Wellness initiatives, onsite during your working week. This could include health visitors, financial advisers, or physio specialists.
• Onsite fitness classes, at lunchtime or after work in conjunction with our Sports colleagues.
• Cycle to Work and Electric car scheme
• Free Eye Care Vouchers
• Discounted Hair and Beauty services
• On site nursery
• Online access to Remploy which is our 24/7 confidential mental health and counselling resource.
• In house counselling/safeguarding specialists to assist in Wellbeing

Lets Teach Programme
Let's Teach The LET's teach programme supports new members of teaching staff in terms of college systems and key teaching and learning areas including new staff lesson visits and postcard peeps. Each new member of staff has an allocated Lead Practitioner who works closely with them throughout the programme.

Let's Bloom
The LET's Bloom Programme aims to connect our experienced and qualified teachers to share best practice and support continued risk-taking as we continue to add depth to our teaching craft. Teachers volunteer on this one year programme, working closely with the Learning Enhancement Team, capturing their experimentation in a journal.

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The DN Colleges Group offers A Levels, vocational courses, higher education, degrees, apprenticeships and professional training across Derby, Chesterfield and North Nottinghamshire.