AWS BAU Engineer

We are looking for a Business-as-Usual (BAU) Engineer to join our AWS BAU team and ensure smooth day-to-day operations across our IT environment. The BAU Engineer will be responsible for maintaining systems, addressing incidents, performing routine tasks, and supporting ongoing business operations. This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and the ability to balance stability with continuous improvement.

The role also requires participation in an on-call rota (rotational basis) to support business-critical services outside regular hours.

Key Responsibilities

• Manage daily BAU operational tasks, including system monitoring, patching, and incident resolution.
• Troubleshoot and resolve issues across servers, networks, applications, and end-user environments.
• Ensure adherence to SLAs and compliance with IT service management (ITSM) processes.
• Maintain documentation for incidents, changes, and standard operating procedures.
• Work closely with the Service Delivery, Security, and SRE/DevOps teams to ensure seamless handovers and escalations.
• Perform root cause analysis and recommend preventive actions for recurring issues.
• Support scheduled maintenance, upgrades, and capacity planning activities.
• Identify opportunities for process automation and efficiency improvements.
• Shift working Monday-Friday as per project requirements
• Creating and maintaining documentation and knowledge-based articles
• Management of SSL certificates and their renewals
• Monitor the estate using Datadog/CloudWatch and proactively react to alerts.
• Patch management of the estate using tools including RedHat Satellite and Ansible

Skills & Qualifications

• Proven experience in IT operations, system administration, or similar BAU support roles.
• Familiarity with ITIL practices (Incident, Change, Problem Management).
• Strong Linux System Administration experience
• Good grasp of networking basics (DNS, firewalls, load balancers)
• To be able to communicate and articulate technical issues across all levels (i.e., technical team members as well as less-technical management)
• Must have (or be eligible for) SC Clearance
• Strong Knowledge in AWS services EC2, ELB, RDS, ECS, EMR, S3, Config, CloudTrail, EFS, Lambda, VPC, EBS and IAM

Nice-to-Have

• Exposure to SRE/DevOps practices and CI/CD pipelines.
• Experience with security operations (patching, vulnerability management).
• Knowledge of Docker or container-based systems
• Working Knowledge Terraform, GitHub actions and Ansible AWS, RHEL, Terraform certification
• Understanding of network troubleshooting, firewall proxies etc

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an IT and business process services company providing digital strategy, consulting, enterprise modernization, cloud and more for clients globally.