Partnership & Engagement Manager

Salary: Competitive
Contract: Full-time, permanent
Working hours: 9am-5pm, Mon-Fri - 35 hours per week

Are you a confident and commercially driven Partnership & Engagement Manager with a passion for sustainability? 

Grundon Waste Management is looking for a driven individual to take ownership of a portfolio of subcontractor and third-party accounts, helping to deliver innovative waste solutions that support our clients' environmental and sustainability goals. In this pivotal role, you’ll be the face of Grundon for our broker and subcontractor partners driving growth, ensuring compliance, building strong relationships, and delivering real value. You’ll also be responsible for sourcing and managing outsourced services, negotiating competitive rates, and ensuring service excellence across every touchpoint.

What You'll Be Doing:
•  Manage and grow a portfolio of Subcontractor and Broker accounts, ensuring KPIs, SLAs, and profitability targets are met.
•  Build relationships with clients and suppliers, upselling services, increasing account spend, and supporting long-term growth.
• Lead and support a small team, handling escalated issues, conducting performance reviews, and fostering professional development.
• Oversee account financials, including pricing schedules, accurate billing, and payment coordination with Credit Control, while ensuring timely delivery of client-specified management information (MI) and using insights to drive service improvements.
• Deliver service excellence through site visits, supplier audits, client reviews, and by proactively resolving operational or contractual issues.
• Prepare and supply quotations for new sites or services and negotiate and implement price increases in line with company policy or contractual agreements.
• Collaborate across teams, including Operations, Sales, and Innovation, to deliver efficiencies and introduce new technologies or sustainability solutions.
• Liaise regularly with Depot and Regional Operations Managers to review service performance, identify efficiencies, and explore opportunities for service expansion.
• Conduct regular account reviews to assess pricing, service mix, value, and profitability, with a focus on increasing both turnover and margin
• Ensure compliance with health & safety, environmental regulations, and company policies, while staying current on waste management best practices

What you’ll need:
• Minimum of 3+ years experience within an account management role working within the waste management sector
• Ability to build long-term Broker relationships to grow business while efficiently managing their documentation and credentials.
• Confident communicator with writing and in person with great presentation skills
• Comfortable analysing management data and using it to identify trends, opportunities, and improvements
• Experience within Microsoft Office Packages and databases
• Full UK driving licence and happy to travel to meet clients and suppliers throughout the UK

Since 1929, Grundon has been at the forefront of waste management and environmental services in the UK, advocating sustainable practices and revolutionising waste management. Here, the value of what you do resonates far beyond the typical workday.

If you're ready to roll up your sleeves and dive into a career that's both impactful and rewarding, you've come to the right place.

We're actively recruiting to fill a variety of roles – from Drivers and Technicians to Recycling Operatives, Transport Coordinators and many more. So, if you're ready to be the backbone of our operations, we'd love to hear from you.

But wait, there's more! We're not just about day-to-day operations, we're all about helping you grow, both personally and professionally. Get ready for training sessions that'll sharpen your skills faster than you can say "reduce, reuse, recycle." Plus, you'll enjoy exclusive perks like discounts on shopping (because who doesn't love a good deal?) and access to cheaper gym memberships to keep you feeling as fit as a perfectly sorted bin.

Oh, and did we mention our commitment to the community and the planet? That's right, we're not just about profits; we're about making a positive impact inside and outside of our depots too.