Service Manager (175lw) –Electrics - Sussex

Service Manager (175lw) –Electrics - Sussex – up to £41,000.00 + benefits

Our client, a specialist distributor of maintenance equipment & irrigation systems are seeking a new Service Manager, to provide full technical and repair support to end user customers of the brands distributed by our client - enhancing the service standards and product satisfaction of end users.

Key Responsibilities

Manage and lead the mobile service team and internal technicians. 

Ensuring maintenance and service contracts are adhered to and help to grow the service contract business for the future.

Take control of finances/budgets associated with the workshop operation and help grow the company bringing on new business.  

Look at ways to improve the productivity of engineers, logistics, performance etc. 

Delivering the undertakings of Service Level Agreements to customers

Liaise with the training manager to supervise and instruct apprentice staff to a proficient standard and to provide continuous learning and skills development to all service staff

Provide end user customers with their initial technical advice regarding warranty, service schedules, general maintenance ‘best practice’ and technical parts queries

To take ownership of customer problems and be pro‐active when dealing with customer issues, promoting good customer relations by a prompt response and taking responsibility for repair quality control

Effective management of Health & Safety within your area of responsibility ensuring safe systems of works are implemented and ensuring staff are adequately trained for all tasks they perform, with support from the parts supervisor.

To escalate more complex issues to the relevant manufacturer product support or technical service resource

Provide detailed work study of repair times and workshop efficiency, customer invoicing and cost analysis and the management of staff overtime

Maintain personal technical workshop knowledge & skills

To monitor personnel and vehicle appearance, always ensuring a professional image. Monitor and implement vehicle servicing requirements according to the manufacturer’s recommendations

Essential Experience

Technical knowledge of engines, hydraulics and electrics.

A Team Player with excellent communication, both written and verbal

Good organisation and administrative skills.

Confident, articulate, and professional speaking abilities 

Strong analytical and problem‐solving skills.

Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning

Solution driven

RECRUITING EX FORCES PERSONNEL

At Ex-Mil Recruitment we are confident that we can find you the right person for your role. We only register candidates that we would employ ourselves and you can rely on us to carefully vet each and every applicant to ensure that they are right for you. All our candidates possess the unique mix of skills which come from time spent in the armed forces and we take great care in personally matching the right person to your vacancy.

Our Full Recruitment Service makes hiring simple. We will help you develop your job description and arrange interviews with only the best qualified candidates. With our help recruitment can be easy, efficient and effective. We go above and beyond the average recruitment company to source the right people for the role and your company. We are specialists in relationship building and our extensive expertise allows us to not just help you recruit but actually actively help decrease staff turnover with proven results.

Whether you are looking for one new employee or over a great number for a new project our dedicated team of recruitment consultants will find you the right people for your role.

If you would like to discuss what we can do for you please just give us a call on 0333 202 6500 or email us.