Service Manager (156jc) – Havant/Remote

Service Manager (156jc) – Havant/Remote – up to £40k + Benefits

What You’ll Be Doing

Reporting to the Regional Manager, you will lead and manage a team of engineers, ensuring top-tier service delivery across multiple locations, while maintaining operational excellence and customer satisfaction.

Key Responsibilities:

Team & Operational Leadership

·         Lead a team of 3–4 engineers across multiple sites.

·         Conduct weekly planning and review meetings to assess KPIs and align strategy.

·         Manage engineering schedules and ensure task completion to a high standard.

·         Act as the first point of escalation for operational issues—resolve problems swiftly and professionally.

Service Delivery & Coordination

·         Oversee daily operations via the company’s management system.

·         Ensure compliance, accurate reporting, and efficient resource planning.

·         Coordinate with Admin Manager to streamline internal processes.

Client & Account Management

·         Manage relationships with 40–50 clients responsible for portfolios of up to 300 lifts.

·         Ensure high levels of client satisfaction and retention.

·         Lead the mobilisation of new contracts—ensuring a smooth transition and operational start-up.

What You Bring

This role is ideal for a veteran with:

·         Proven leadership and personnel management skills.

·         A solid foundation in mechanical engineering (electrical also useful).

·         A calm, mission-focused approach to problem-solving and customer care.

·         Experience in managing projects, meeting deadlines, and multitasking across complex workloads.

·         Excellent communication and interpersonal skills—able to influence and advise both engineers and clients.

·         Familiarity with using management/scheduling software.

What’s on Offer

·         Up to £40,000 basic salary, with a potential performance-based bonus of 10%

·         Electric company vehicle (significant tax benefits)

·         25 days’ holiday + Bank Holidays

·         Company pension scheme

·         Hybrid working – mix of Havant office and remote working

This role would suit a veteran who has led engineering sections, managed planned maintenance, or overseen service teams within the Royal Engineers, REME, RAF, or Royal Navy technical branches.

Please note: Abbreviated Job Description. To read in full please click on the link below. 

RECRUITING EX FORCES PERSONNEL

At Ex-Mil Recruitment we are confident that we can find you the right person for your role. We only register candidates that we would employ ourselves and you can rely on us to carefully vet each and every applicant to ensure that they are right for you. All our candidates possess the unique mix of skills which come from time spent in the armed forces and we take great care in personally matching the right person to your vacancy.

Our Full Recruitment Service makes hiring simple. We will help you develop your job description and arrange interviews with only the best qualified candidates. With our help recruitment can be easy, efficient and effective. We go above and beyond the average recruitment company to source the right people for the role and your company. We are specialists in relationship building and our extensive expertise allows us to not just help you recruit but actually actively help decrease staff turnover with proven results.

Whether you are looking for one new employee or over a great number for a new project our dedicated team of recruitment consultants will find you the right people for your role.

If you would like to discuss what we can do for you please just give us a call on 0333 202 6500 or email us at info@ex-mil.co.uk.