Retirement Housing Officer

The Vacancy

We have a part time opportunity for a Retirement Housing Officer to join our specialist housing team based at Meadow Court in Worcester.

Meadow Court comprises of 58 apartments with around 80 residents. It is a lively, welcoming and community driven environment.

Here at Platform, we believe in making a difference to people's lives and we work to achieve this by providing the best levels of service to our residents and always approaching challenges with a can-do attitude.

We're looking for someone with experience supporting older people in settings such as sheltered housing, housing management, residential care, home care, social services, or health services. You'll also be confident working with a range of voluntary and statutory agencies to help coordinate care and support that meets residents' individual needs.

What could you be doing?

• You'll be providing a housing and tenancy management service to maximise tenancy sustainment.

• You'll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. You'll signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.

• You'll provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks

• You will respond, investigate and take timely action to reported breaches of tenancy/leasehold agreements

• You will maintain customer records and data accordingly.

• And respond to TEC alarm activations and building related emergencies to ensure effective crisis incident handling and customer communication.

This is a 30-hour role across 5 days (Monday-Friday) with core hours between 8am and 5pm with the expectation of being on a out of hours call rota.

About You

You'll have a warm, confident approach and enjoy working independently in a people-focused environment. With strong admin and organisational skills, you'll be comfortable balancing day-to-day tasks while responding to residents' needs and coordinating with different teams. You'll have strong budgeting skills and be able to analyze data.

You'll be customer focused and have some awareness of working with vulnerable adults. You'll have great interpersonal skills and able to communicate with people from diverse backgrounds. You'll also be very confident in using ICT software such as Microsoft Packages systems.

You'll have the ability to work as part of a multi-disciplinary team around residents to ensure their needs are being met. This role is very much an operational role, so dealing with conflicting demands, and ensuring the quality of service is not compromised, will be a challenge you'll confidently manage.

The Company

Join us and find your purpose at Platform!

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

Why Work Here?

Benefits

Great opportunities
for further development and training

Up to 28 days holiday
plus bank holidays

Workplace pension
with employer contributions of up to 12%

Company van and
uniform
Depending on role

Flexible working arrangements
with remote working widely available

iPad and mobile
phone
Depending on role

Our Values

People Matter

We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships.

Own It

We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do.

One Team

We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen.

Be Brave

We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Platform Housing group owns 29,000 homes across London and the surrounding areas providing quality affordable housing combined with training, employment initiatives and community investment.