Job description

Please note, this opportunity is a maximum of 33 hours per week.

Are you passionate about delivering outstanding customer service? Do you thrive in a customer focused environment where your communication skills and attention to detail really make a difference? This award winning manufacturing business is looking for a dedicated Customer Service Representative to join a friendly and professional team.

As a key member of the Customer Service Team, you'll play a vital role in ensuring all customers receive first-class support, ensuring ongoing success for the business.

This role is office based, to work 33 hours per week.

Responsibilities:

• Providing exceptional service to customers across various communication channels.
• Managing and responding to customer enquiries, orders and forecasts with accuracy and professionalism.
• Building and nurturing strong customer relationships.
• Maintaining accurate records and ensuring all systems are up to date.
• Collaborating effectively with other departments to resolve issues and support business initiatives.
• Proactively addressing problems and managing customer expectations.

Requirements:

• Previous experience in a similar role.
• Customer-focused with a genuine desire to help.
• A confident communicator with excellent IT skills.
• Organised, proactive and self-motivated.
• Enthusiastic, reliable, and takes real pride in their work.
• Flexible and able to prioritise effectively in a busy environment.

Based Near Kidderminster.

33 Hours Per Week.

£13.30 to £14.35 per hour.

Own transport essential due to location.

Who are Hewett Recruitment?

Hewett Recruitment is your trusted partner in navigating the job market and finding a role that aligns with your skills, aspirations, and values. As a candidate seeking employment, you can expect:

1. Tailored Support: We provide personalised guidance to understand your unique skills, experiences, and career goals, ensuring we match you with the best opportunities.

2. Ethical and Transparent Process: Our B Corp certification signifies our commitment to ethical practices and transparency, giving you confidence that your job search is handled with integrity.

3. Local Market Expertise: With a deep understanding of the local job market, we offer valuable insights and exclusive access to job opportunities that might not be advertised elsewhere.

4. Professional Development: We are dedicated to your ongoing professional growth, offering resources and advice to help you advance your career.

5. Strong Community Connections: Our investment in the local community means we are well-connected and can help you find roles within organisations that contribute positively to society.

6. Consistent Communication: We ensure you are informed at every stage of the recruitment process, providing clear and timely updates to make your job search as smooth as possible.

7. Representation of Reputable Employers: We work with some of the most respected employers in the region, ensuring that the opportunities we present are within organisations that value and support their employees.

At Hewett Recruitment, we are dedicated to helping you find not just a job, but a fulfilling career path that offers growth, satisfaction, and alignment with your values.