Account Manager

About Troopr 
Troopr is the go-to marketplace for the Armed Forces community, connecting veterans, serving personnel, reservists, and their families with forces-friendly organisations offering opportunities across employment, housing, health and wellbeing, finance, and community. Our mission is to make it easy for the Armed Forces community to navigate and access the support and opportunities available to them.

Key Responsibilities:

• Manage a portfolio of client accounts, acting as their trusted point of contact at Troopr.
• Use Notion to organise client activity, manage onboarding, track campaign deliverables and maintain reporting dashboards.
• Support partners to create, optimise and update their profiles and opportunities (jobs, events, services, etc).
• Build out and maintain reporting processes in collaboration with our marketing team.
• Work with internal stakeholders to ensure content is created on time and of good quality.
• Take full ownership of the success of client campaigns - work with the marketing team to ensure they’re achieving measurable value.
• Monitor and report on key performance metrics for each client—sharing insights and making proactive recommendations.
• Identify opportunities to deepen relationships and grow accounts through renewals or additional services.
• Help build out internal processes to streamline the way we support and grow our partner ecosystem.

About You:

• A self-starter with a natural ability to take ownership and drive things forward without needing handholding.
• Highly organised and detail-oriented, able to manage multiple accounts and deadlines with ease.
• Tech-literate and confident using tools like Notion, Google Sheets, and CRM or reporting tools. Ideally, experience with Notion but not essential.
• Ideally you’ll have experience in account management, customer success or client-facing roles (2+ years preferred).
• A confident relationship builder and brilliant communicator, able to build trust with clients and collaborate across teams.
• Passionate about making a difference, especially if you have a connection to or respect for the Armed Forces community.

What We Offer:

• A purpose-led role where your work directly contributes to supporting the Armed Forces community.
• Opportunity to shape and grow with an ambitious, impact-driven startup.
• Flexible working, with a supportive and collaborative team culture.
• Professional development opportunities and room to grow as we scale.
• Competitive salary and potential for performance-based bonuses.

How to Apply:

Send your CV and a short cover letter explaining why you're a great fit for this role via the button on this opportunity. 

Troopr is the go-to marketplace for the Armed Forces community, connecting veterans, serving personnel, reservists, and their families with forces-friendly organisations offering opportunities across employment, housing, health and wellbeing, finance, and community.

Troopr was developed with a simple mission, to bridge the gap between the Armed Forces community and the invaluable support readily available to them.

Our solution is to simplify the complex landscape of opportunities and make it easy for the Armed Forces community to navigate and access the support and opportunities available to them. Our directory of 'Forces-Friendly' organisations and searchable marketplace of opportunities ensure that what you're looking for is just a few clicks away.